Proactive 4 - BPM Solutions Across Industries
To accelerate solution delivery and help organisations get the right BPM solution to meet their specific requirements and business environment, we offer a range of horizontal solution frameworks -
Customer Relationship Solutions
Customers OC's tracking - Proactive 4 is updated with customers order lines, allows registration of customer's updates concerning supply dates and quantities in a built-in form, alerts decision makers in case of any changes, and initiates an organizational corrective action process according to the organization procedures. The system is updated automatically with updated order lines, and allows display of the organization's updates through a customer portal page.
Customers Credit Control - Proactive 4 registers** predefined suppliers and customers details from a third party data base, alerts decision makers on each critical financial update, and initiates an organizational corrective action process according to the organization procedures.
**Does not include purchase of content from the third party Company
Export file - Proactive 4 allows automatic email notifications of outbound shipments including needed documentations generated in the organization data system, such as - packing list, AWB/BOL, invoices. The system generates online delivery tracking notifications.
Customers complaints - Proactive 4 provides customers a secured web portal with built in customer Complaints forms which generates a corrective business process per the organization standards and may include email notifications to organization's contact person, complaint life cycle management including task opening, execution and follow-ups.